Shipping & Return Policy
Our products are shipped through Japan Post to make it simple for postal services to ship your order to you. All shipping prices are calculated using the address you use on this site (not Paypal). There are three shipping methods available:
Economy Shipping, Super Saver Shipping, and Express Shipping
Orders sent with Super Saver Shipping are sent by plane without tracking or insurance. Economy is the same, but orders are shipped depending on whether or not there is cargo room. Express Shipping using EMS (express mail service) tracking capabilities is insured up to $210. Please note that EMS may not be available in certain countries. Customers will be notified post-order to ensure the best shipment option while changes are still possible. To check whether EMS is available in your country/region of residence, please visit the following site:
wabisabi-tea.com or any of our partners are not liable for any damage once an order has been sent from the post office. However, in the case of non-delivery or damage, please contact us immediately; we will support you to the best of our abilities. Especially for Economy and Super Saver shipping, as tracking and insurance are not included, meaning we cannot guarantee delivery. Customers in North America, Europe, Oceania report a non-delivery of less than 1%, but do note there is still a risk of non-delivery. If there is a problem of some sort with the delivery, please make sure to take a picture immediately after arrival, as photographic evidence is very helpful. In addition, neither tracking nor Express shipping will guarantee that your order will be delivered. wabisabi-tea.com does not provide any delivery guarantees. However, the process to figure out where exactly your order is and/or to solve any problems related to delivery, changes greatly depending on whether or not your order has tracking.
Returns and Refunds
Usually, all sales are considered final. However, if a product arrives damaged or defective, we will accept returns and/or refunds. Please contact us immediately after taking photographic evidence.
Customs Duties and Import Duties
As customs regulations vary from country to country, please be aware that customs officials may inspect the package, which may include opening the package. Neither wabisabi-tea.com nor our partners can ensure this will not happen. In addition, we are not allowed to stamp packages as “gifts” to avoid inspection, as it is illegal. Customers are responsible for any and all import duties or other tariffs in their country.
Processing of orders usually takes two to three business days; however, during inventory and processing or other such occasions, it may take longer. Notification will be sent when your order has been shipped.
Delivery may take two to five weeks using Economy shipping, depending on the availability of cargo plane space. Super Saver will take around 5 to 10 business days, but it may take longer depending on the time period and your place of residence. If you have not received your order within 20 business days, please contact us. Express usually takes three to five days, but it may take longer depending on the time period and your place of residence. If you have not received your order within seven business days, please contact us.
|Method of Shipping||Order Total|
|Under $44||$44 & Over|
|Asia||North America･Central America
|Europe||Africa･South America, etc.|
|Express (EMS)||$18 (4 – 6 days)||$21 (6 – 8 days)||$21 (7 – 9 days)||$24 (7 – 9 days)||$9|
|Tracking Number Mail||$12.66 (8 – 10 days)||$15.66 (10 – 14 days)||$15.66 (11 – 15 day)||$18.66 (12 – 16 days)||$3.66|
|Air Mail||$9 (11 – 14 days)||$12 (15 – 18 days)||$12 (16 – 20 days)||$15 (18 – 25 days)||Free|
*The estimated delivery time is based on Japan post service.
May take longer to be delivered depending on weather or transportation or some reasons.
*Air Mail shipping is no tracking number.
*In case you choose no tracking number option,
we assumes no responsibility whatever for any direct, indirect, special, incidental, consequential damages and any other damages.
Thank you for understanding.